FAQ | TGL Industry

Barbaros, Begonya Sk. No:3, 34746 Ataşehir/İstanbul




Shopping with us
Is the product I'm looking for available in stock?

Our inventory includes a wide range of products. However, not all items may be listed on our website. For information on stock availability, please visit our “Product Inquiry” page.

What payment methods do you accept?

We accept credit card, bank transfer, and quote request as payment methods. You can choose the payment option that suits your order.

How can I track my order?

You can track your order’s status through the “My Account” section under the “My Orders” tab. Additionally, you can stay updated by checking your email communications.

What is the process for canceling my order?

If you wish to cancel your order, please contact our customer service. For details on our cancellation process and return policy, feel free to text us.

After sale support
How can I initiate a product return?

To initiate a product return, please get in touch with our customer service. You can receive detailed information about our return policy and procedures.

What is the estimated delivery time?

The delivery time varies depending on the product and delivery address. Generally, orders are processed promptly and shipped for delivery as quickly as possible.

My items arrived damaged, what should I do?

In the event of damaged items upon delivery, it’s important to document the damage with the delivery personnel. Afterwards, please contact our customer service for assistance.

Do you offer technical support for product assembly?

We regret to inform you that we currently do not offer technical support for product assembly. However, we provide comprehensive user manuals and assembly instructions with each product to guide you through the process. If you encounter difficulties during assembly, we recommend following the detailed instructions provided or seeking assistance from an external technician to ensure a successful assembly.

Product help
My product is malfunctioning, what should I do?

If you encounter a malfunctioning product, please contact our customer service for support. We are here to assist with identifying and resolving the issue.

What is the warranty period for my product?

The warranty period for our products may vary depending on the item and brand. For more information about the warranty period of your specific product, please reach out to our customer service.

Unable to find the product you're looking for on our website?

Due to the extensive variety of products we offer, it’s possible that not all items are currently showcased online. If you can’t locate the product you’re seeking, please feel free to fill out our “Product Inquiry” form or reach out to our live chat support. We’re here to assist you promptly.

If you couldn’t find the answer you were looking for on this page, rest assured that our dedicated customer representatives are just a click away through our live chat support. Our team is ready and eager to provide you with the information you need, ensuring a seamless and personalized experience. Feel free to reach out to us anytime, and we’ll be more than happy to assist you.