FAQ

Our inventory includes a wide range of products. However, not all items may be listed on our website. For information on stock availability, please visit our “Product Inquiry” page.

We accept credit card, bank transfer, and quote request as payment methods. You can choose the payment option that suits your order.

You can track your order’s status through the “My Account” section under the “My Orders” tab. Additionally, you can stay updated by checking your email communications.

If you wish to cancel your order, please contact our customer service. For details on our cancellation process and return policy, feel free to text us.

To initiate a product return, please get in touch with our customer service. You can receive detailed information about our return policy and procedures.

The delivery time varies depending on the product and delivery address. Generally, orders are processed promptly and shipped for delivery as quickly as possible.

In the event of damaged items upon delivery, it’s important to document the damage with the delivery personnel. Afterwards, please contact our customer service for assistance.

We regret to inform you that we currently do not offer technical support for product assembly. However, we provide comprehensive user manuals and assembly instructions with each product to guide you through the process. If you encounter difficulties during assembly, we recommend following the detailed instructions provided or seeking assistance from an external technician to ensure a successful assembly.

If you encounter a malfunctioning product, please contact our customer service for support. We are here to assist with identifying and resolving the issue.

The warranty period for our products may vary depending on the item and brand. For more information about the warranty period of your specific product, please reach out to our customer service.

Due to the extensive variety of products we offer, it’s possible that not all items are currently showcased online. If you can’t locate the product you’re seeking, please feel free to fill out our “Product Inquiry” form or reach out to our live chat support. We’re here to assist you promptly.